Delivery & Collection Information

Delivery – to home or workplace

We aim to send all uniform orders placed for home/workplace delivery within three working days, usually via the Royal Mail. Please expect delivery to take 3-5 working days. Uniform delivery to work or home is £5.00, and we’ll send you an email when your order is dispatched.

If your order doesn’t arrive within the estimated delivery time, please add three days in case of delays in transit. Once these extra three days have passed, please contact your local Royal Mail depot giving your house number and postcode to establish if they have your parcel. After you have followed these steps and the Royal Mail have confirmed they do not have your parcel, please contact us within ten days via email at info@proservegroup.com, quoting your order number and date of order.

If your order is returned to us because you did not pick it up from the delivery office after a failed delivery attempt, you will be required to pay the delivery cost to re-send the item.  Please note that it can take up to four weeks for us to receive the returned order.

Please note we do not offer an exchange service for orders returned by post. All returned items will be refunded via the original payment method and a new order should be placed.

Click & Collect - Instore

Click and collect is free of charge; please wait for an email to let you know that your order is ready for collection.

Click & Collect – At school

If uniform collections are available from your school, during spring term 2023 these will be on:

Monday 9 January

Friday 20 January

Friday 3 February

Monday 20 February

Friday 3 March

Friday 17 March

Thursday 30 March

The order cut-off date for these deliveries is usually midnight on the preceding Sunday. Please wait for an email to confirm that your order has been dispatched for collection from the following points: